Client Support

Dedicated support for Digidrop clients and information about our support plans

Already a Digidrop client?

Use our dedicated support form to raise tickets directly with the team that knows your project. You can report issues, request changes, or ask questions in a single streamlined flow.

  • 24/7 ticket submission
  • Prioritised response based on your support plan
  • Full history of your previous requests
Open client support form

Not a Digidrop client yet?

Our support plans are designed for organisations that rely on their digital platforms every day. Choose the level of cover that fits your stack, traffic, and internal team.

Essentials

From £750 / month

  • Business hours support
  • Core security & updates
  • Ideal for single sites

Growth

From £1,500 / month

  • Extended hours cover
  • Change requests & improvements
  • Perfect for growing teams

Enterprise

Bespoke pricing

  • 24/7 SLA-backed support
  • Multi-site & multi-region
  • Dedicated technical lead